DO YOU TAKE CUSTOM ORDERS?
If you are interested in a custom piece, please fill out the contact form and let me know what you were thinking! Please note that for all custom pieces, I do require a 50% deposit to secure your place in my customs queue.
WHAT IS YOUR LEAD TIME?
Made-to-order items are typically processed and produced within 3-6 weeks. Lead times vary based on the season and/or if there is a high demand for orders at that time.
If you require an order by a specific date, please contact us to make arrangements. I cannot guarantee that you receive your order by the date that you requested, however, I will do everything in my power to make that happen. Please note that extra charges may incur.
SHIPPING INFORMATION
Monytillsart ships within the US using USPS. All domestic orders are shipped with your option of First Class or Priority Mail.
DO YOU OFFER LOCAL DROP OFF/PICK UP OPTIONS?
Yes! I offer free local delivery or pickup if you are local in the Bay Area.
Monytillsart is not responsible for lost or stolen merchandise after drop-off is made.
DO YOU SHIP INTERNATIONALLY?
I only accept orders through the United States at the moment, however, I may be able to make arrangements for you if you are not within the US. Please feel free to email me here.
WHAT IF MY PACKAGE IS LOST IN TRANSIT OR STOLEN?
Once tendered to USPS, Monytills is not responsible for any lost or damaged packages. I unfortunately I can not provide refunds or replacements for missing or stolen items.
If you believe your order to be lost in transit, please contact your local post office to file a claim.
WHY DIDN’T I RECEIVE AN ORDER CONFIRMATION?
If you placed an order and did not receive the order confirmation, it may have ended up in your spam folder. If you did not receive a confirmation, please contact me at [email protected] or fill out my contact form.
REFUNDS/RETURNS:
All sales are final. I do not accept refunds or returns.